Privacy Policy
At evolvraonward, we take your privacy seriously. This isn't just about checking legal boxes—it's about being transparent with how we handle your information when you work with us.
We're a software testing and debugging company based in Lampang, Thailand. When you reach out to us or use our services, we collect some data. This policy explains what we collect, why we need it, and what we do with it.
Information We Collect
The data we gather depends on how you interact with us. Sometimes you give it directly, other times we collect it through your use of our services.
Information You Provide Directly
When you contact us, request a quote, or sign up for our services, you might share:
- Contact details: Your name, email address, phone number, and company information
- Project information: Details about your software, technical requirements, and what you need tested
- Communication records: Emails, support tickets, and any other correspondence we have
- Payment information: Billing address and payment details (though we process payments through secure third-party providers)
Information We Collect Automatically
When you visit our website, we automatically gather some technical data:
- Device information: IP address, browser type, operating system
- Usage data: Pages you visit, time spent on site, links clicked
- Cookies: Small files that help us remember your preferences and improve your experience
How We Use Your Information
We don't collect data just for the sake of it. Here's what we actually do with your information:
- Provide our services: We need your contact info and project details to actually do the testing work you hired us for
- Communicate with you: Sending project updates, responding to questions, and keeping you informed
- Improve our services: Understanding how clients use our site helps us make it better
- Process payments: Obviously, we need some details to handle billing
- Legal compliance: Sometimes Thai law requires us to keep certain records
What we don't do: We don't sell your data to third parties. We don't use it for unrelated marketing campaigns. And we don't share it with anyone unless we have a legitimate reason (like a legal requirement or your explicit permission).
Data Storage and Security
Your information is stored on secure servers, and we use industry-standard encryption to protect it. That said, no system is 100% bulletproof—we do our best, but can't guarantee absolute security.
We keep your data for as long as needed to provide our services and meet legal requirements. Once we don't need it anymore, we delete it securely.
Where Your Data Lives
Our primary servers are located in Thailand. Sometimes we work with service providers in other countries—for example, cloud storage providers or payment processors. When we transfer data internationally, we make sure those providers meet adequate security standards.
Your Rights Under Thai Law
Thailand's Personal Data Protection Act (PDPA) gives you specific rights regarding your personal information. Here's what you can do:
| Your Right | What It Means |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Correction | Ask us to fix any inaccurate or incomplete information |
| Deletion | Request that we delete your data (with some exceptions for legal requirements) |
| Restriction | Limit how we use your data in certain situations |
| Portability | Get your data in a structured, commonly used format |
| Object | Oppose certain types of data processing |
| Withdraw Consent | Change your mind about permissions you've previously given |
To exercise any of these rights, just send us an email at support@evolvraonward.com. We'll respond within 30 days (as required by Thai law).
Cookies and Tracking
We use cookies to make our website work better. Some are essential (the site won't function without them), while others help us understand how people use our services.
You can disable cookies in your browser settings, but this might affect how the site works for you. Most browsers let you control which cookies you accept.
Third-Party Services
We work with a few external companies to help run our business:
- Payment processors: Handle credit card and bank transactions securely
- Cloud hosting: Store data and run our infrastructure
- Email services: Send and receive communications
- Analytics tools: Help us understand website traffic and user behavior
These providers have access to some of your data, but only what they need to do their job. They're contractually obligated to keep it secure and not use it for other purposes.
Data Retention
We keep different types of data for different lengths of time:
- Active client data: Kept throughout our working relationship and for a reasonable period after
- Financial records: Retained for 7 years to comply with Thai accounting and tax laws
- Communication records: Usually kept for 2-3 years for reference and dispute resolution
- Marketing data: Deleted upon request or after 3 years of inactivity
Once the retention period ends, we securely delete or anonymize your information.
Children's Privacy
Our services are intended for businesses, not children. We don't knowingly collect personal information from anyone under 18. If we discover we've accidentally gathered data from a minor, we'll delete it promptly.
Changes to This Policy
We might update this policy occasionally—usually when we add new services or when privacy laws change. When we make significant changes, we'll notify active clients by email and update the "Last Updated" date at the top of this page.
It's a good idea to review this policy periodically, especially if you're a regular client.
Legal Basis for Processing
Under Thai PDPA, we need a lawful reason to process your personal data. Here's our legal basis:
- Contract performance: Processing data necessary to deliver the testing services you've hired us for
- Consent: When you've explicitly agreed to certain types of data use
- Legal obligation: When Thai law requires us to keep specific records
- Legitimate interests: For business operations like fraud prevention and improving our services
Questions About Privacy?
If something in this policy isn't clear, or if you want to exercise your data rights, just reach out. We're here to help.